Privacy Policy

Wellness Connect Healthcare PLLC is committed to protecting the privacy and confidentiality of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you receive care from our transitional care and house call services, including telehealth.

Information We Collect

We may collect the following types of information during the course of your care:

• Personal identification information (e.g., name, date of birth, address, phone number)
• Health information (e.g., medical history, medications, diagnoses, treatment plans, test results)
• Insurance and billing information
• Telehealth data, including video, audio, and communications through our secure platforms

How We Use Your Information

We use your health information to:

• Provide medical treatment and coordinate care
• Communicate with other healthcare providers, home health agencies, and specialists
• Bill and process payments through your insurance provider or you directly
• Schedule appointments, send reminders, and follow-up communications
• Comply with legal and regulatory requirements

How We Share Your Information

Your information may be shared only as permitted or required by law, including:

• With your consent or at your direction
• With healthcare providers involved in your care (e.g., hospitals, SNFs, home health, labs, pharmacies)
• With health insurance providers for billing purposes
• With business associates who perform services on our behalf (e.g., billing services, IT support)
• As required by law (e.g., public health reporting, court orders)

We do not sell or share your information for marketing purposes without your explicit written authorization.

Your Rights

You have the right to:

• Access and request copies of your health records
• Request corrections to your health information
• Request restrictions on certain uses or disclosures
• Request confidential communication
• File a complaint if you believe your privacy rights have been violated

Security of Your Information

We use administrative, technical, and physical safeguards to protect your personal and health information. All telehealth and electronic communications are conducted via HIPAA-compliant platforms.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website and/or made available upon request. The effective date at the top will indicate the latest revision.

Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us at: